Frequent Asked Questions

Frequently Asked Questions

Welcome to HAIRLYN BY GRACE. If you have any questions, you may find the answers below. If not, feel free to contact us at info@hairlynbygrace.com or via WhatsApp at +1 (954) 386-6875.

Orders & Shipping

1. How long does shipping take?
Orders are processed within 1-2 business days. Delivery times vary by location but typically take 2–5 business days within the Dominican Republic.

2. Do you ship internationally?
At the moment, we only ship within the E.E.U.U and Dominican Republic, but we are working to expand internationally soon. Stay tuned!

3. How can I track my order?
Once your order is shipped, you will receive a tracking number by email.

4. What should I do if my package arrives damaged?
Please contact us within 48 hours of delivery with photos of the damaged items. We’ll assist you with a replacement or solution right away.

Products & Use

5. Are your products suitable for all hair types?
Yes. Our formulations are designed to treat a wide range of hair needs. For more tailored care, explore our Tailored Collection, which offers a customized experience based on your hair goals.

6. Are your products cruelty-free and sulfate-free?
Absolutely. At HAIRLYN BY GRACE, we are committed to cruelty-free, sulfate-free, and clean beauty formulations that respect your hair and the planet.

7. How do I know which product is best for me?
You can take our hair diagnostic test (coming soon!) or contact us directly for personalized recommendations.

8. Can I use HAIRLYN BY GRACE products if I have chemically treated hair?
Yes. Our formulas are safe and beneficial for colored, keratin-treated, or chemically processed hair.

Refill & Sustainability

9. What is the refill system and how does it work?
Our shampoo features an eco-friendly refill option. You can purchase the refill pouch and reuse your luxury glass bottle—saving money and reducing plastic waste.

10. Where can I find refill stations?
Currently, refills are available through our online store. We're working on partnerships to offer in-person refill stations soon.

Salons & Wholesale

11. Do you offer special prices for beauty salons or distributors?
Yes! We have exclusive pricing, materials, and benefits for salons. If you're interested, email us at partners@hairlynbygrace.com